Help

Welcome to our Help Center! We’re here to make your car rental experience smooth, easy, and stress-free. Find answers to common questions, get tips, and contact our support team if you need further assistance.


1. Booking a Vehicle


How do I book a car?


  • Select your pickup location, dates, and preferred vehicle.
  • Complete the booking form with your personal and payment information.
  • Confirm your reservation. You’ll receive a booking confirmation via email or SMS.


Can I modify or cancel my booking?


  • Yes, bookings can be modified or canceled according to our cancellation policy.
  • Visit your booking details on our platform or contact our support team for assistance.


2. Payment & Pricing


What payment methods are accepted?


  • We accept major credit/debit cards and secure online payment options.
  • Payment is required at the time of booking.


Are there any hidden fees?


  • No. All prices are transparent and include applicable taxes and fees.


3. Vehicle Pickup & Return

What do I need to pick up my vehicle?


  • A valid driving license
  • A valid ID or passport
  • Booking confirmation and payment proof


Where do I return the vehicle?


  • Return the car to the location specified in your booking.
  • Ensure the vehicle is in the same condition as when you received it to avoid additional charges.


4. Safety & Insurance

Is the vehicle insured?


  • Yes, all our vehicles come with insurance coverage. Additional insurance options may be available at the time of booking.


What if I have an accident or breakdown?


  • Contact our 24/7 support team immediately.
  • Follow the instructions provided for roadside assistance and accident reporting.


5. Account & Privacy


How do I create an account?


  • Sign up using your email or social media account.
  • Fill in the required personal information and verify your account.


How is my personal information protected?


  • We follow strict data protection and privacy policies to ensure your information is secure.


6. Contact Us


If you can’t find the answer you need, our support team is here to help:

  • Email: yallasook@yallasook.com
  • Live Chat: Available on our website


© Yallasook

ImageImage